Refunds Overview:
Pro Vista Digital offers refunds on its Digital Marketing Services under specific conditions. We highly recommend exploring a trial before committing to a purchase.
Complete Refunds:
- Only purchases made within the last 24 hours are eligible for a complete refund.
- After 24 hours, no complete refund can be processed.
Partial Refunds:
- All other refund requests will be processed partially based on the utilized period of the subscribed services.
- Refunds are considered if there was an issue from our end that couldn’t be resolved within 72 hours.
- Pro Vista Digital’s support team will promptly engage with users in all refund cases.
No Refunds Will Be Issued If:
- The client is dissatisfied with the digital marketing strategy.
- The client opts for another service.
- The client declines to apply the recommended solutions provided for any identified issues.
Refund Processing Time:
- Credit card refunds are typically processed within 20 to 31 working days.
- In some cases, refunds may take up to 90 days.
- Pro Vista Digital is not accountable for these time frames and potential delays.
Campaign Issues:
- Temporary campaign issues may occur due to various reasons.
- Common causes include fluctuations in client internet connectivity, platform or setup issues, ISP problems, updates, or restarts.
- Pro Vista Digital’s expert team is consistently working to resolve these issues promptly.
Server Downtime Compensation:
- If a client experiences a disruption in their digital marketing services for 72 hours or more due to a server issue or problems caused by Pro Vista Digital, a complete refund of the service cost will be issued.
- Alternatively, lost time may be compensated by extending the subscription for free, along with additional negotiated bonuses.
Contact Information:
For any questions regarding our Returns and Refunds Policy, please reach out to Pro Vista Digital via our Contact us page.